Refund and Returns Policy

Returns and Refund Policy for WoodChem Traders Limited


  1. Damaged or Defective Products: We take pride in the quality of our products. In the event that you receive a damaged or defective product, please contact us immediately upon receipt. We will arrange for a return, replacement, or repair, depending on the nature of the issue.
  2. Incorrect Orders: We understand that sometimes a customer may change their mind about a purchase or may have ordered the incorrect item. In such cases, please contact us within 1 day of receiving the product. Items must be unused, in their original packaging, and in the same condition as received. Return shipping costs for incorrect orders will be the responsibility of the customer.


  1. Damaged or Defective Products: We do not offer refunds for damaged or defective products. In such cases, we only offer replacements.
  2. Incorrect Orders: Upon receiving the returned item in acceptable condition, we will issue a replacement, excluding shipping charges.

How to Request a Return

To initiate a return or refund, please contact our customer service team at +254721669864 or +254707462882. Provide your order details, the reason for the return, and any relevant information. We will guide you through the return process and provide the necessary instructions.


This Returns and Refund Policy does not cover:

  • Items damaged due to misuse or mishandling by the customer.
  • Products returned without prior authorization or outside the specified return period.

Contact Us

If you have any questions or concerns regarding our Returns and Refund Policy, please contact us at +254721669864 or +254707462882 for further assistance.